Rate a support conversation
Every closed ticket gets a rating link. Low ratings are reviewed by a supervisor rather than by the agent involved, and the agent sees the outcome of the review, not the raw rating alone.
Support
Feedback & suggestion
Praise, complaints and everything in between.
Making a complaint
Complaints go to a team separate from the one that handled the original issue. You get an acknowledgement within two business days and a written outcome within fifteen, including what we found and what, if anything, changed as a result.
Reporting a provider
If you believe a strategy provider is trading in a way that games the leaderboard or breaches their published mandate, report it here with the handle and dates. Provider investigations are handled by the risk team and the outcome is published in Announcements when a delisting results.