Support

Help center

Guides for the things people ask about most, ordered roughly by how often they come up.

Getting started

Creating an account, completing verification, funding your balance, and choosing your first provider. Budget about twenty minutes end to end, most of which is identity verification.

  • Sign up and secure the account
  • Complete identity verification
  • Make your first deposit
  • Set risk controls before following anyone
  • Follow your first provider

Copy trading

Choosing between fixed and proportional sizing, whether to join open positions, what happens when you unfollow, why a trade was skipped, and how slippage is reported. The skipped-trade log is the first place to look when a copy relationship is behaving unexpectedly.

Understanding your statistics

Why your return differs from the provider's headline figure — entry timing, sizing method, skipped trades, slippage and fees all contribute, and the copy history itemises each so the gap is never mysterious.

Account and security

Two-factor authentication, address whitelisting, anti-phishing codes, password resets, and regaining access to a locked account. Recovery requires identity verification and cannot be shortened by support, however urgent the situation.

Deposits and withdrawals

Networks, minimums, confirmation counts, fees, holds, and what to do when a transfer is delayed or sent on the wrong chain.

Plans and savings

Subscribing, early exit, compounding, when principal returns, and how plan balances interact with capital available for copying.

Ready to copy your first trader?

Browsing and following are free. Traders earn only when you do.